FAQ

Payment due date is 30 days billing date.
All our transactions are secured by Banque Cantonale Vaudois.
By default the payments are made in the local currency in Francs Suisse (CHF). We also accept payments in Euros (€).
Payments are made by bank transfer.

All equipment that we repackage and repair is packaged in an antistatic film or primary packaging and then over-packaged in a carton suitable for the dimensions of the product shipped.
At your request, we can also add a specific packaging such as PMUC for example to optimize your storage conditions (these requests can be quoted by us).

All our deliveries are provided by express transport services and will be chosen according to the type of equipment to be sent, the size and the weight of the package to be delivered. By default we work with the carrier UPS or TNT for small parcels and with TRANSPORTS VUALLIAT for pallets or cumbersome package.

All equipment that we repair or recondition according to our procedures are guaranteed for 12 months from the date of shipment. If upon receipt of the equipment in your premises, you install it and notice a partial or total malfunction, please return it to us for urgent support.
Return address of the material: PLSWISS SA - Route de l'Ancienne Papeterie - 1723 Marly - Switzerland

The Standard Exchange process can be synthesized as follows :

• You send an order that we acknowledge and register in our system.
• We send you the refurbished part with the return receipt for the shipment of the defective part.
• On receipt you make the change of your broken part by the refurbished part provided.
• Within two weeks, you return your defective part

The principle of standard exchange is for our company to repair and upgrade your defective equipment. Thus, if your equipment could not be repaired, we will invoice in addition the price difference between that of the standard exchange and that of the reconditioned supply. In case of non-return of a standard exchange, we will also charge the price difference between that of the standard exchange and that of the refurbished supply.
Standard exchange returns must be sent to the following address: PLSWISS SA - Route de l'Ancienne Papeterie - 1723 Marly - Switzerland

For more information, please click HERE.

PLSWISS offers its customers a global offer that comes in different services :

• Repair / Maintenance of your broken equipment
• Standard exchange : supply of a refurbished part against your defective equipment
• Refurbished supply : supply of second-hand equipment completely refrubished by our services with full preventive included.
• New supply : supply of equipment directly from the manufacturer or a distributor or from a redemption on a surplus customer stock
• Rental : proposal to rent equipment from our stock. Rentals are by the week. Any week started is due.
• Preventative : we offer to refrubished an equipment of your stock in order to make it reliable and to be able to guarantee it to you. We therefore carry out a complete preventive of wear elements and the appropriate tests.
• Obsolescence study : We offer to study the obsolescence of one or more of your machines at the electronic level in order to establish a listing of the most critical and sensitive parts. This will allow you to have a fine analysis pointing out the different weaknesses of your production tool and thus to set up dedicated strategies.
• ISS : In Service Support, this service consists of outsourcing the most sensitive obsolete items of your strategic machines and thus ensuring availability and stable rates over the short, medium and long term.
• Buyback / Revalorization : we offer to buy back your equipment which you would no longer need or then dedicated to the bucket, or during your retrofit or modernization phase.
• Retrofit/Revamping : we offer a service of modernization of your cabinets to stay up-to-date of existing technologies, not to be confronted with the obsolescence of certain elements, to increase the life of your machine and to increase in some cases the profitability of your production tool.
• Reparameterization / Reprogramming : We are able to reprogram your obsolete or new electronic equipment. This is done either internally or on your site. We process a large number of brands. The feasibility of the project however remains dependent on our skills, programming tools and equipment at our disposal.

Check out all our services HERE.

Our Terms and Conditions of Sale are available HERE.

General presentation PLSWISS
Product catalog
Repair and repackaging process
The obsolescence analysis
The repurchase
Outsourcing of stock
Electronic system modernization
ABB robot for sale
Article: Industrial Electronic Alternative
Article: Ticket of the day
Article: Ideas received
Article: Obsolescence lesson
Article: My life in the industry